Klam Privacy Policy

Last updated: September 2025

Introduction

Welcome to Klam, the dating app designed to help you make real, meaningful connections through video-first interactions. Choosing your partner is one of the most important decisions and investments you’ll ever make in life, and Klam is here to help you do that in a safe, smart, and secure way.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our app, website, and services. It also outlines your privacy rights and how you can exercise them. Please read this carefully so you understand how your data is handled.

Where This Privacy Policy Applies

This Privacy Policy applies to the Klam app, our website, and any other services operated by Klam Ltd. It covers what data we collect, why we collect it, how we use it, and the choices you have regarding your information.

Who We Are

Klam Ltd.
Contact: [email protected]

Data We Collect

We collect the following types of information:

Profile Information: Photos, bio, interests, preferences, and optional details like ethnicity (if you choose to share).
Account Details: Email, phone number, and login credentials.
Video Call Data: Scheduling details, call duration, and technical quality metrics (not recordings).
Messages & Prompts: Conversations, icebreaker questions, and reports.
Payment Information: For subscriptions and coaching sessions (processed securely by third-party providers).
Device & Usage Data: Device type, app version, IP address, and analytics for performance and safety.

How We Use Your Data

We use your data to:

Provide and improve the Klam experience (matching, video calls, coaching).
Keep the platform safe (moderation, fraud prevention, abuse detection).
Process payments for subscriptions and coaching services.
Communicate updates, safety alerts, and support responses.
Comply with legal obligations.

Safety & Privacy First

Your security is our top priority. Here’s how we keep you safe:

Encrypted video calls and secure data storage.
Mutual opt-in video calls - both parties must agree before connecting.
Phone numbers shared only after mutual consent, prompted by the app.
Report and block tools for inappropriate behavior.
No default recording of video calls.

Your Rights

Depending on where you live, you may have rights to:

Access, correct, or delete your data.
Restrict or object to certain processing.
Opt out of marketing communications.

To exercise your rights, email us at [email protected].

Data Sharing

We do not sell your personal data. We share it only with:

Service providers (hosting, video infrastructure, payment processors).
Other users (only what you choose to share in your profile or during calls).
Legal authorities when required by law or to protect safety.

International Transfers

Because Klam operates globally, your personal data may be transferred to and processed in countries outside of your home country, including the United Kingdom and India, where our service providers and partners operate. These countries may have different data protection laws than your own, and in some cases, may not provide the same level of protection.

When we transfer your data internationally, we take steps to ensure it is protected in line with this Privacy Policy and applicable law. These safeguards include:

Standard Contractual Clauses (SCCs) approved by the European Commission and the UK Addendum for transfers from the UK.
Other appropriate legal mechanisms recognized under applicable data protection laws.
Technical and organizational measures such as encryption and strict access controls.

By using Klam, you acknowledge that your data may be transferred to countries outside your residence for the purposes described in this policy. If you have questions about these transfers or would like a copy of the applicable safeguards, you can contact us at [email protected].

How Long We Retain Your Data

We keep your personal data only as long as necessary for the purposes described in this policy or as required by law:

Account and transaction data: Retained for up to 6 years to comply with local accounting and tax requirements.
Customer support interactions and safety-related data: Retained for up to 10 years to support ongoing safety efforts, investigations, and detailed analysis.

After these periods, we will delete or anonymize your data unless we are legally required to keep it longer.

Important: If copies of your information have been shared, copied, or stored by others (for example, by other users you interacted with), we cannot control this and cannot be legally held responsible for such data.

Age Restriction Policy

Klam is intended for adults aged 18 and over. We do not knowingly allow individuals under 18 to create an account or use our services. If you are under 18, please do not attempt to register or provide any personal information to us.

If we discover that we have collected personal data from someone under 18, we will delete it promptly. If you believe a minor is using Klam, please contact us at [email protected] so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or other factors. When we make material changes, we will notify you through the app, by email, or by other appropriate means before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.

Right to Delete:

You may have a right to request that we delete personal information we maintain about you.

How to Delete Your Account

Once logged in, you will be redirected to the homepage.

From the bottom navigation menu, tap on Settings.

On the Settings screen, scroll down and tap the Delete Account button.

A confirmation pop-up will appear. To proceed, tap Delete Account again.

Your account will then be deleted from our system.

How to Contact Us

For any questions, concerns, or privacy requests, email us at:
[email protected]

Klam Mou : Privacy Policy